Our Return Policy
We want you to be satisfied. Period.
So …WE HAPPILY OFFER A 30 DAY SATISFACTION GUARANTEE
We want our customers to be 100% satisfied with every purchase they make from Trout Creek Outfitters. Thus, we offer a 30-day return policy on all in-line items that are unused, are in brand new condition, and come back with their original tags and packaging. Items returned after 30 days, or without their original packaging and tags, or items that have been used are not eligible for return. This policy applies to all products we sell with the exception of TCO Gift Cards, fly tying materials, consumable tackle (leaders, tippets, weights, floatants, indicators, etc.), and special orders. In those instances where a special order is an issue, we will do whatever we can to work with our vendor to resolve the problem.
Any items that are to be returned or exchanged should be shipped back to us in the box/packaging that we sent the item to you. In the event that the original box/packaging is not available, it is expected that the item(s) will be sent to us in a box/package equal or better to what we sent it to you.
To return or exchange an item, please follow the instructions below. If you need to return or exchange an item? No problem! Simply click the button below and you will be walked through the return process (mobile-friendly!). Please be sure to learn more about our Return Policies to make sure your purchase qualifies.
Please note that all sales of DISCOUNTED and SALE ITEMS are final, and these purchases do not qualify for returns or exchanges.
** Holiday Returns: If you purchased a gift for the holidays early, the recipient of the gift can return the item within 30 days of December 25th. All other return policies remain in place, ie.,fly tying, closeout items, consumable tackle sales, are still final. **
If you have any questions regarding our return/exchange process, or if you would like to know if your purchase qualify for a return or exchange, simply call the store at 877-xxx-xxxx or by email at firstname.lastname@example.org.